Privacy Policy

Miki Zlatanov Consulting (“HeyMiki“, "us", "we", or "our") operates the HeyMiki mobile application (hereinafter referred to as the "Service").

This page informs you of our policy regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1.   Definitions
"Service” is the HeyMiki mobile application operated by HeyMiki

“Personal Data” means any information which relates to a living, identifiable person. It can include name, addresses, telephone numbers, email addresses and other information but it is wider than that and includes any other information relating to that person or a combination of information which, if put together, means that the person can be identified.

“Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“Processing” covers all activities related to the use of personal data by an organization, from its collection through its storage and disposal and everything in between.

“Data subject” means the person whose data is being processed.

“Cookies” are small files that are sent to your browser from a website and stored on your computer or mobile device.

“GDPR” means the European General Data Protection Regulation Act.

2.   Principles for processing personal data
Our principles for processing personal data are:

  • Fairness and lawfulness. When we process personal data, your individual rights of will be protected. All personal data will be collected and processed in a legal and fair manner.
  • Restricted data processing. We only collect data when it is absolutely necessary for a specific purpose. We will not share your information with anyone else without your permission. We will not spam you with newsletters that you have not subscribed to.
  • You will be informed of how your data is being collected, processed and used.

3.   What personal data we collect and process

Personal Data
While accessing and/or using our Service, we may ask you to provide us with certain personal data that can be used to contact or identify you or to subscribe/access our Service via social media. The Personal Data that is collected may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Birth date
  • Cookies and Usage Data

Usase Data
When you access our Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data").

Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service.  For example, we use Session Cookies to operate our Service, we use Preference Cookies to remember your preferences and various settings and we we use Security Cookies for security purposes.

We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer or mobile device until you delete them). We may also use other tracking technologies such as beacons, tags and scripts. We use this data to collect information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4.   How we use the Personal Data

HeyMiki uses the collected personal data for various purposes:

  • To verify your identity.
  • To provide you with the Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To personalize the advertising you see on the Service so that it’s more relevant to you.
  • Informing you about products, services or promotional offers that you might find interesting if you have chosen to receive these type of communications.
  • To provide customer care and support.
  • To gather analysis or valuable information so that we can improve the Service.
  • To detect, prevent and address technical issues.

5.   Legal basis for collecting and processing personal data
Our GDPR legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect the information. We process data on based on your consent and on the basis of legitimate interest, as necessary in order to enhance our Service and provide you with advertising.

Where the legal basis for us processing your personal data is that you have provided your consent, you may withdraw your consent at any time. If you would like to do so, please contact us using the details described at the end of this Privacy Policy.

All the marketing materials that we send to you contain unsubscribe links.

As part of our Service, geo-location data may be collected (which determines your current location) to provide location-related Service functionality. We may link location data to other information we have collected about you for the purposes described in this Privacy Policy. You may stop sharing your location data by adjusting your mobile device settings. For instructions on changing the relevant settings, please contact your services provider or device manufacturer.

6.   Retention of personal data
Your Personal Data will not be kept longer than is necessary to fulfil the specific purposes set out in this Privacy Policy, and to allow us to comply with our legal requirements. Any data we will hold onto will be anonymous. Any personally identifiable information such as your name, address, date of birth and telephone number will be deleted after you have unsubscribed from using our Service. The rest of the data is therefore anonymous and will be used to analyze general market trends without any personally identifiable information.

7.   Service providers
We may employ third party companies and individuals to facilitate the Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties may have access to your Personal Data only to perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose.

The type of Service Providers we may share elements of your Personal Data with include:
- Advertising companies, like Google Ads, in order to analyze and personalize the advertising visible to you on the Service.
- Payment processors engaged by us to securely store or handle payments information, such as credit or debit card details, required for facilitating payment of subscriptions.
- Providers of security services, for example, we may use these providers to identify automated software agents that might disrupt the Service or prevent misuse of our API’s.
- Providers of data aggregation and analytics software services that enable us to effectively monitor and optimise the delivery of the Service.

Your consent to this Privacy Policy following by your submission of personal information represents your agreement to us sharing Personal Data with such Service Providers.

8.   Data protection rights
If you are a resident of the European Union, you have certain data protection rights. If you wish to exercise one of these rights, please contact us using the details described at the end of this Privacy Policy.

These data protection rights are:

  • The right to access, update or to delete the information we have on you
  • The right of rectification of the data
  • The right of erasure and restriction of the data
  • The right to data portability to transmit the data
  • The right to object to the processing of the data
  • The right to withdraw consent

9.   Children’s Privacy
Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10.   Transfer of data
We may transfer to, and store data we collect about you, including Personal Data, in countries other than the country in which the data was originally collected, including the United States, Canada or other destinations outside the European Economic Area (“EEA”).

If you are located outside of the EEA and choose to provide information to us, please note that we transfer and store data to and on our servers in the United States.

Your consent to this Privacy Policy represents your agreement to that transfer.

HeyMiki will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

11.   Security
The security of your Personal Information is important to us and we strive to use commercially acceptable means to protect your Personal Information. We cannot guarantee its absolute security of your data though, since no method of transmission over the Internet, or method of electronic storage, is 100% secure.

12.   Changes to This Privacy Policy
This Privacy Policy may change from from time to time. The latest effective date will be highlighted at the top of the Policy.

We update this Policy when necessary to reflect customer feedback, changes in the Service or legal changes. When we post changes to this Policy, we will revise the ‘effective date’ at the top of the Policy and describe the changes in the change history page.

If there are any material changes to the Privacy Policy, we will notify you either by prominently posting notice of such changes before they take effect or by directly sending you a notification. You are encouraged to review this Privacy Policy periodically for any changes.

13.   Contact Us
If you have any questions about this Privacy Policy, please contact us via email at: heymiki.app@gmail.com